The truth about your operations health.
If you don't get honest, you won't get healthy.
As businesses grow there are more people, processes and procedures that get put in place, that were probably added with good intention then, but are now actually causing more harm than good to your operations.
The truth is you live your operations everyday, and like most leaders, you are too close to the mess to actually see the root cause of your operational headaches and inefficiencies.
Which is why this health assessment was created.
To help leaders, like you, take a step back and look at your current operations from a different perspective.
A perspective that will bring light to exactly where changes can (and NEED to) be made that will actually help you move toward EXCELLENCE and away from just existing.
Measure how well you're operating across the 8 fundamentals of operational excellence:
Engaged Leadership & Empowered Teams
Leaders that intentionally connect, inspire and empower create an environment for higher performance, increased employee engagement & satisfaction, and create a stronger culture.
Continuous Improvement
Progress over perfection. Always work to be better than yesterday. More than an action, it's a different mindset. Finding ways to improve processes, products, services, etc. to better efficiency, quality and effectiveness.
Maximize Value
All decisions and actions should be reviewed through the lens of value. How is it adding value to your people, your clients, and your business? A people-focused approach, no longer just a client-focused approach.
Minimize Waste
If it's not adding value, then it's waste. Waste that's causing a loss of time, money, resources and more. Redundancy and lack of consistent quality causing rework is waste, but also causes frustration from your people and your clients.
Streamline Systems, Processes & Workflows
Why does it take 10-steps to complete a task, when it can take 5? All systems, processes and workflows need to be leaned down to purpose-value add steps for efficiency, quality and reliability.
Consistent Quality
How do you want to be remembered? Quality of the service you provide and quality of the work put in place, is what your clients will remember. Do it right the first time mentality, no cutting corners, no rework just satisfied clients that will bring you more work with no extra effort.
Strategic Tool Optimization & Tech Integration
Innovative tools and technology ignite the speed in which you can achieve and maintain operational excellence, but only when done strategically. Adding the wrong tools at the wrong time is the quickest way to operational overwhelm.
Leverage Data & Analysis
You don't know what you don't measure. Your tools and tech stack should be mindfully created to pull real time data to help make decisions. Your data tells a story and when you analyze what it's showing you, you can avoid costly issues before they occur.
